Best Ever Albums

Re: Trouble logging in?

albummaster — Fri, 27 Dec 2019 14:23:21 GMT

Author: albummaster

Posted: 12/27/2019 19:23

Special wrote:

Seems fixed, home page won't log me out now, but still keeping my fingers crossed.

BTW: What was the issue? This has me curious.

BTW#2: What font is this used by the editor? 😁

Thumbnail. Click to enlarge.

The issue was to do with server-side caching. Let's not started on the design of the site 😉 (we all know it's old and dated). Forums are on the hit list for 2020.

Re: Trouble logging in?

Special — Fri, 27 Dec 2019 14:13:24 GMT

Author: Special

Posted: 12/27/2019 19:13

Seems fixed, home page won't log me out now, but still keeping my fingers crossed.

BTW: What was the issue? This has me curious.

BTW#2: What font is this used by the editor? 😁

Thumbnail. Click to enlarge.

Re: Trouble logging in?

albummaster — Fri, 27 Dec 2019 12:52:41 GMT

Author: albummaster

Posted: 12/27/2019 17:52

Thanks, pushed an update live this morning. Didn't want to announce a 'fix' until a day or so had passed, but cross fingers....

Re: Trouble logging in?

Smithy98 — Fri, 27 Dec 2019 12:10:35 GMT

Author: Smithy98

Posted: 12/27/2019 17:10

I think this is working.

I logged in, closed the browser, I then opened the browser again and went on the home page of this site, I then went on a different page from there and I'm still logged in.

So, I think this site is back to the way it was.

I also tried this a few times this morning as well.

I've just been trying this a few more times and it hasn't logged me out at all (I have also pressed remember when logging in), I've been closing and opening the browser and going on the home page and onto another and it has still kept me logged in.

Re: Trouble logging in?

guzguzgarbit — Fri, 27 Dec 2019 11:32:37 GMT

Author: guzguzgarbit

Posted: 12/27/2019 16:32

Special wrote:

Wow Smithy98 is right, I normally have the home page bookmarked ( https://www.besteveralbums.com/ ) and that's how I come to this site, so when I land there, then click any other place it logs me out, but If I avoid the home page and instead land on any other page like forums or an album page, then clicking another link doesn't log me out. So the issue is with the home/main page somehow.

Same thing with me too.

Re: Trouble logging in?

Special — Thu, 26 Dec 2019 11:32:46 GMT

Author: Special

Posted: 12/26/2019 16:32

Wow Smithy98 is right, I normally have the home page bookmarked ( https://www.besteveralbums.com/ ) and that's how I come to this site, so when I land there, then click any other place it logs me out, but If I avoid the home page and instead land on any other page like forums or an album page, then clicking another link doesn't log me out. So the issue is with the home/main page somehow.

Re: Trouble logging in?

albummaster — Thu, 26 Dec 2019 05:21:27 GMT

Author: albummaster

Posted: 12/26/2019 10:21

Smithy98 wrote:

Hey everyone, hope you're all having a nice christmas.

Anyway, I think I've just tested something out that might be a chance that this site maybe working a bit better than before.

If you log in and then shut the browser and then open the browser, go onto a different part of the site (such as the charts or forums) and then go onto a different page, it doesn't log you out, I think it only logs you out if you leave the home page (of this site) to go onto something else on this site after first opening the browser to get onto the home page, but I could be wrong here.

What I'm trying to say is that it only logs you out if you first go on the home page and then onto another part of this site after opening the browser.

Not to mention, I've pressed forget about this site on best ever albums whilst going through the history, so I had to do the cookies part again.

Anyway, thank you.

Thanks, I'll try and repro this by logging in, closing browser, waiting a couple of hours, reopen browser, visit BEA home page and check for a log out on the following page. Apologies this issue hasn't been fixed yet (if this happens again, please note any logout times so I can cross-check against logs).

Re: Trouble logging in?

Smithy98 — Wed, 25 Dec 2019 11:42:19 GMT

Author: Smithy98

Posted: 12/25/2019 16:42

Hey everyone, hope you're all having a nice christmas.

Anyway, I think I've just tested something out that might be a chance that this site maybe working a bit better than before.

If you log in and then shut the browser and then open the browser, go onto a different part of the site (such as the charts or forums) and then go onto a different page, it doesn't log you out, I think it only logs you out if you leave the home page (of this site) to go onto something else on this site after first opening the browser to get onto the home page, but I could be wrong here.

What I'm trying to say is that it only logs you out if you first go on the home page and then onto another part of this site after opening the browser.

Not to mention, I've pressed forget about this site on best ever albums whilst going through the history, so I had to do the cookies part again.

Anyway, thank you.

Re: Trouble logging in?

albummaster — Tue, 24 Dec 2019 04:40:30 GMT

Author: albummaster

Posted: 12/24/2019 09:40

Thanks for info. (Probably not going to be online as much as usual over next couple of days but still keeping any eye on things).

Re: Trouble logging in?

Smithy98 — Mon, 23 Dec 2019 14:59:52 GMT

Author: Smithy98

Posted: 12/23/2019 19:59

Hi there, albummaster.

Today, it has logged me out 4 times when I go on different pages, here are the times for them and what page I was on.

Time: 08:09, page it happened: Forum Index (that has posts about music).
Time: 11:54, page it happened: Home page (I think I went off the browser when it happened as well).
Time: 13:44, page it happened: Overall chart and the rankings (where you go into overall).
Time: 19:47, page it happened: Latest member comments (such as tracks and albums).

All of these were on Firefox, are England times and all happened on 23/12/2019 (And I always press remember when logging in).

You don't have to do these right now as it is Christmas, but let me know when you can as that would be great.

Thank you.

Re: Trouble logging in?

albummaster — Sat, 21 Dec 2019 17:49:22 GMT

Author: albummaster

Posted: 12/21/2019 22:49

RoundTheBend wrote:

Yeah no worries. For me auto-login has actual no real value to me. The site is fantastic without that feature. First world problems for sure to "have" to retype my password. I might break a sweat if I have to do it again... hehe.

Just trying to help with troubleshooting. Also, I'll leave my phone/computer window open, lock my computer/phone, then come back *hours later* and I'm logged out. Same with on my phone. I mean that's been my experience. It hasn't because I closed my browser - both with my phone/computer.

Thanks, much appreciated and good to know. I'm also not too worried about re-typing my password sometimes, but I want to get everything working and put this to bed (and then get on with other parts of the site which are being held up behind this).

I think logouts should be a lot less frequent now due to a few background changes, so if this doesn't get 'fixed' 100% (and it might not with the holidays coming up, I need a break!) the situation has at least improved compared to before.

Re: Trouble logging in?

RoundTheBend — Sat, 21 Dec 2019 17:12:58 GMT

Author: RoundTheBend

Posted: 12/21/2019 22:12

albummaster wrote:

Thank you. I think the problem has definitely improved since a couple of weeks ago. However, it does appear there's an issue in Firefox (& perhaps other browsers) with logouts seeming to occur after closing & re-opening the browser and resuming a BEA session (despite 'remember' being checked during login). I'm continuing to monitor the situation closely and hopefully find the cause (before it drives me insane 🧱 ).

Re: Trouble logging in?

albummaster — Sat, 21 Dec 2019 17:06:51 GMT

Author: albummaster

Posted: 12/21/2019 22:06

Thank you. I think the problem has definitely improved since a couple of weeks ago. However, it does appear there's an issue in Firefox (& perhaps other browsers) with logouts seeming to occur after closing & re-opening the browser and resuming a BEA session (despite 'remember' being checked during login). I'm continuing to monitor the situation closely and hopefully find the cause (before it drives me insane 🧱 ).

Re: Trouble logging in?

RoundTheBend — Sat, 21 Dec 2019 16:23:39 GMT

Author: RoundTheBend

Posted: 12/21/2019 21:23

I'm hearing reports of being kicked out of session while browsing... that never happens to me, it's always after a period of inactivity, if that helps.

Re: Trouble logging in?

albummaster — Sat, 21 Dec 2019 15:40:10 GMT

Author: albummaster

Posted: 12/21/2019 20:40

Thanks for this, adding some extra logging on the server to capture more detail.

EDIT: I can't see any errors on the server, a cookie seems to be generated with the correct values. I'm just wondering if the cookie is being deleted when Firefox is closed or perhaps the cookie expiration date is being ignored for some reason (however, I've tried in Firefox as well with no issues - I've got a vanilla install with no add-ons - but I'm not really browsing the site like a normal user, I'm just skimming over pages without doing a lot). I'm going to carry on logging everything and hopefully something happens that provides a bit more insight into what's going on. Apologies for any inconvenience in the interim.

Re: Trouble logging in?

Smithy98 — Sat, 21 Dec 2019 15:00:59 GMT

Author: Smithy98

Posted: 12/21/2019 20:00

Hi, I've just had to log back in again.

This happened at 19:56 (England) at 21/12/2019 and I was on Firefox when this happened and I was on this page: https://www.besteveralbums.com/thechart.php

I opened Firefox as well at the time.

Re: Trouble logging in?

albummaster — Sat, 21 Dec 2019 12:17:09 GMT

Author: albummaster

Posted: 12/21/2019 17:17

Hi, no need to post every time (if it's happening a lot), but a post now and again with some times would help, and I can check cross-check the logs to see what's happening. Also, if you can reproduce the problem on demand, please let me know the steps you take as that would help greatly as well.

Re: Trouble logging in?

Smithy98 — Sat, 21 Dec 2019 10:27:16 GMT

Author: Smithy98

Posted: 12/21/2019 15:27

albummaster wrote:

Thanks. All of this helps to identify any patterns.

That's fine.

Do you want me to post something on here if it happens again with when it happened, what I was using (such as Firefox) and what page I was on?

Re: Trouble logging in?

albummaster — Sat, 21 Dec 2019 08:03:22 GMT

Author: albummaster

Posted: 12/21/2019 13:03

Thanks. All of this helps to identify any patterns.

Re: Trouble logging in?

Smithy98 — Sat, 21 Dec 2019 07:31:38 GMT

Author: Smithy98

Posted: 12/21/2019 12:31

albummaster wrote:

Thank you

That's ok.

I almost forgot to say that this happened on 21/12/2019 (the same day), sorry for not adding that bit.

So, the latest member ratings page on Firefox at around 11:47, 21/12/2019 in England is when it last logged me out.

I was also opening the browser at the time as well when it happened.