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Purplepash
ranker, rater, & music list maker
Gender: Male
Age: 54
Location: Western Australia
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- #1
- Posted: 12/30/2018 10:23
- Post subject: No email notifications
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About 2 weeks ago I stopped getting any email notifications from forum posts of topics I'm watching, or ranking of my charts etc. I've checked my settings on this site and on my email, and the spam folder (in case they changed to go there) but I can't see anything wrong. Is this just happening to me only, and any ideas why?
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albummaster
Janitor
Gender: Male
Location: Spain
Site Admin
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- #2
- Posted: 12/31/2018 08:51
- Post subject:
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I'll check the logs on the server to see if email notifications are being sent but I'm receiving mine ok so don't think it's a global issue.
(EDIT: Apologies, just checked the mail logs and there *is* an issue with some outgoing mail. BEA changed to a new server a few weeks back and forgot to set up DKIM so some mail is being blocked. Hopefully, this will be fixed by the time you read this...)
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Romanelli
Bone Swah
Gender: Male
Location: Broomfield, Colorado
Moderator
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- #3
- Posted: 12/31/2018 18:39
- Post subject:
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Actually...I turned my notifications off, then turned them back on over a week ago. I haven't received one notification since turning them back on...
_________________
May we all get to heaven
'Fore the devil knows we're dead...
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albummaster
Janitor
Gender: Male
Location: Spain
Site Admin
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- #4
- Posted: 12/31/2018 19:18
- Post subject:
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Thanks, I think the issue might be more widespread than first thought and I've spent the whole day troubleshooting. BEA is sending mail but the messages are not being signed correctly so they are being rejected as spam and not getting as far as people's inboxes. I've escalated the issue to BEA's hosting company, so hopefully there'll be a fix shortly. Apologies for any inconvenience in the meantime...
EDIT: The issue is now fixed.
Last edited by albummaster on 01/06/2019 10:50; edited 1 time in total
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RoundTheBend
I miss the comfort in being sad
Location: Ground Control
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- #5
- Posted: 12/31/2018 22:14
- Post subject:
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MX records issue? Blacklist?
A month or so ago I started getting my emails after not receiving them for about 2 months.
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